Website Privacy Policy
Stillwater Wellness • Effective Date: November 10, 2026
Introduction
Stillwater Wellness ("we," "our," or "us") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or schedule services at our Marshall and Battle Creek, Michigan locations.
Information We Collect
Personal Contact Information: When you request an appointment, fill out a contact form, or inquire about services on our website, we may collect your name, email address, phone number, and preferred appointment times.
Health & Intake Information: Prior to receiving IV hydration therapy or infrared sauna sessions, we collect health history, allergy information, and emergency contact details. Depending on our booking workflow, this may be collected via secure digital intake forms or in person at our clinics.
Automated Website Data: Like most websites, we may collect non-identifying technical data such as your IP address, browser type, device information, and pages visited through standard cookies and analytics tools to improve website performance.
How We Use Your Information
We use the information we collect to:
- Schedule, confirm, and manage your IV therapy and sauna appointments.
- Screen for medical contraindications to ensure your safety during treatments.
- Respond to your questions and customer service requests.
- Send appointment reminders or occasional clinic updates (you may opt out of marketing messages at any time).
Health Information & HIPAA Compliance
Because IV hydration therapy is a medical wellness service, we treat all client health and intake records with strict confidentiality. If Stillwater Wellness operates as a covered entity under the Health Insurance Portability and Accountability Act (HIPAA), your Protected Health Information (PHI) is governed by our separate HIPAA Notice of Privacy Practices, which is available at our clinics and upon request. We never sell or rent your personal or health information to third parties.
Information Sharing & Third-Party Services
We do not sell your personal data. We only share information with trusted third-party service providers necessary to operate our business—such as secure scheduling software, electronic medical record (EMR) Page 1 of 4 platforms, and website hosting providers—who are contractually required to keep your information confidential. We may also disclose information if required by Michigan or federal law.
Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, loss, or misuse. However, no internet transmission is 100% secure, so please avoid sending sensitive medical details through standard unencrypted website contact forms.
Your Privacy Choices
You may request to review, update, or delete your basic contact information from our website records at any time by contacting us directly.
Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us at:
Stillwater Wellness
1391 Michigan Ave
Battle Creek, MI
Phone: 269-533-7263
Email: info@vzmdirectexpress.us